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service desk analsyt

  • IT
  • Ashby de la Zouch
  • £125 - £175 per day
  • Temporary
  • Full Time
  • 332862/001
  • 13 Sep 2017
  1. Jobs in Leicestershire from Harvey Nash
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For our prestigious client based in Leicestershire, I am looking for Service Desk Analyst (contract).

Daily rate: 125 K pa - 175 K pa

If you would like to be responsible for providing first level, frontline technical support of Microsoft desktop applications and operating systems to users across multiple offices and external clients, just apply! This role is for you!

The role requires visiting remote sites from time to time so a full driving licence is required.

Your responsibilities:

* First line support of desktop applications and network connectivity;

* Answer helpdesk phone line and log all calls escalating issues to second line support as necessary;

* New User setup and induction;

* Asset management;

* Maintain accurate level of asset database;

* Maintain accurate level of software licensing;

* Project work- helpdesk related.

Your skills and qualifications:


* Educated to a good overall standard;

* Understanding of Microsoft Office software including Microsoft Office 365;

* Understanding of Microsoft Windows operating systems;

* Good interpersonal and telephone communication skills;

* Communication/writing Skills;

* Customer relations skills;

* Understanding of PC hardware. Desirable:

* MCSA; * Understanding on networking principles;

* Managing Active Directory;

* Managing Microsoft Exchange mailboxes;

* Understanding of telephone systems.

Your experience

* Experience in a customer service role;

* Experience in working in an IT support role would be an asset.

Apply now!

Please note: due to a high volume of applicants we are only able to come back to successful candidates.

This advert has expired please try an alternative search

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